// how we build dependable AI products
AI helps. People and product rules stay in control.
We use AI for flexible work, while software and people control data access, costs, evidence, and important decisions.
- 01Start with the workflow
Map the steps, decisions, and handoffs before asking AI to help.
- 02Show the sources
Keep important answers tied to the data or material they came from, and say when evidence is missing.
- 03Put rules in code
Use software—not generated text—to enforce access, budgets, formats, checks, and critical calculations.
- 04Keep people in charge
Ask for approval before costly, sensitive, or final decisions.
- 05Limit access by default
Give each tool and workflow only the data and actions it needs.
- 06Plan for things to go wrong
Save progress, avoid duplicate work, make failures visible, and support safe retries.